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I was at the dealership for additional information on the CUE System and mentioned that one of the FOBs for my new 2013 SRX did not work and that I had received a recall notice the day before. Ms. Barrese took me to the service department and introduced me to Mr. Bennett who took care of both items with no delay. Read More >>

I took my car (a 2013 XTS)to Ed Morse for a routine oil change and six month's service on Wednesday, June 5. I took the Ed Morse courtesy car home for lunch, and planned to return via courtesy car in mid afternoon to' pick up my car. While I was home, I received a call from Ms. Goode advising me that my car had been involved in a minor accident. She told me that Ed Morse body shop would repair my car, and that it should be ready on Friday. She said I would be provided a rental car, at Ed Morse expense, for my use until the repairs to my car were completed. I picked up the rental car when I returned to Ed Morse in the afternoon. The repair of my car and the oil change and six month's service were completed by Friday. My car looked great, and I departed Ed Morse at about 1:00pm Friday. I was very impressed by the personal attention I received from Ms. Goode. She went out of her way to insure that I was pleased by the way Ed Morse handled the repair and servicing of my car. I appreciated this, and will return to Ed Morse the next time I need service for my car. Read More >>

Very good service that I've learned to expect from Ed Morse. My Service Consultant Joseph Meysembourg is very efficient and does an excellent job and really understand my car. Thanks. Read More >>

I am very happy with my Cadillac CTS Coupe!. Shawn Furman was polite, attentive. Very good first experience with the Service department at Ed Morse. Read More >>

2012 Cadillac SRX - brought vehicle in for servicing because of "road" noise. Carlos, service tech, diagnosed the problem immediately, provided a loaner car and my SRX was repaired by the next morning. I know I'm in good hands with Carlos. He is extremely knowledgeable, professional and always pleasant to deal with. Read More >>

My car was in the shop for an air-conditioning problem, a sunroof leak a problem with the brakes. Tim Radice has taken care of my car for quite some time, and I am always happy with the results. I think he goes above and beyond when it comes to his job. I also like the dealership, as it is always clean and comfortable. They always get me in when I call. The office staff is always helpful as well. Read More >>

Excellent service as always. The young man who attended to me upon arrival (sorry, couldn't remember his name) was extremely helpful, even changed my wipers that desperately needed changing, right on the spot and did so within a minute! Tim Radice was great as always and has been since his Saturn days. Good job by GM to keep him around. Over all experience: A++ Read More >>

I bought my Caddy ATS in Chicago from Jon Blake at Naperville Cadillac. I actuallt got two from him ... One for that house. And loved it so much (It is sacriligeous how much I love this car!). Two weeks later Jon called to see how I was dooin with the car, etc., and I said, "Hey Jon ... I need another one in Florida." He didn't get what I was saying because his reply was, " No problem, I can ship yours down". I said, " No, Jon, I mean I need ANOTHER ONE in Florida." And he had the exact same car delivered to my front door. I was delighted. But then went into a spin, thinking that I was going to get some slimy dealership to take care of my car? I don't think so ... So I called Jon again and said, "Hey ... Who do you trust?" And he referred me to you guys ... Ed Morse Cadillac. I called for an appt, and was scheduled in an hour. Talk about fast! But even more importantly, when I called, the attendant knew my name, address, car vin# ... The whole 9 yards. I was wondering how all that happened when she said I was identified automatically by my phone number. What? THAT kind of customer service? And then, I got assigned my very own personal attendant. Better than my personal shopper! CARL'S enters the scene! The brand experience was just absolutely superb! And by the way, I called Jon Blake and told him that they need to step it up ...you guys have them outclassed. Read More >>

I am completely satisfied with the quality of service received at Ed Morse Cadillac. My service advisor, Carlos Martinez, is the BEST of the BEST!! He is quite knowledgeable, diligent, caring, and always goes out of his way to make my visit an enjoyable one. Carlos explains everything in detail, and if he doesn't know the answer, he will gladly find out and get back to me later. I always wait to bring my car in for service when Carlos is available. Carlos is truly an EXEMPLARY employee, and Ed Morse Cadillac should be proud to have him working for them. Read More >>